Cookie Policy
The cookies our website uses, what they do, and how to change your choices.
Last updated 27 October 2026
What cookies are
Cookies are small files a website stores on your device. Websites also use similar technologies, such as your browser’s local storage, in the same way. This policy covers both, and calls them all cookies.
Some are necessary for the website to work. Others, such as analytics and advertising cookies, are only used if you agree.
Your choices
When you first visit, a banner asks whether you accept optional cookies. You can accept all, reject all, or choose under “Manage preferences”. Rejecting them does not stop the website working.
You can change your mind at any time with the button below, or with “Cookie settings” at the bottom of every page.
If you reject cookies, Google’s tags may still send basic signals, such as that a page was viewed, so we can count visits overall. These signals do not store anything on your device and do not identify you.
Cookies we use
Necessary
Always on, because the website needs them.
| Name | Set by | What it does | How long |
|---|---|---|---|
cc_cookie | Us | Remembers your cookie choices | 6 months |
__cf_bm | Cloudflare, for our form and chat provider | Tells people from automated bots, to protect our forms and chat | 30 minutes |
cf.turnstile.u | Cloudflare Turnstile | Spam check on our survey forms | Kept until cleared |
Analytics
Only used if you accept. They show us how people use our website, so we can improve it.
| Name | Set by | What it does | How long |
|---|---|---|---|
_ga | Google Analytics | Tells visitors apart | 13 months |
_ga_Q0KPBR941V, _ga_1P0K35PQNK | Google Analytics | Keeps track of your visit | 13 months |
Advertising
Only used if you accept. They tell us which Google, Facebook and Instagram ads lead to enquiries and calls, and let us show our ads to people who have visited our website. Google and Meta may also set their own cookies, on their own websites, for the same purposes.
| Name | Set by | What it does | How long |
|---|---|---|---|
_gcl_au, _gcl_ls | Google Ads | Links an enquiry or call to the ad you clicked | 90 days |
_fbp | Meta Pixel | Tells visitors apart, to measure our Facebook and Instagram ads | 90 days |
_fbc | Meta Pixel | Set when you arrive from a Facebook or Instagram ad, to link an enquiry to it | 90 days |
Live chat and enquiry forms
Our live chat and enquiry forms are provided by HighLevel (GoHighLevel / LeadConnector). They store the following in your browser when a page loads, so the chat and forms work. This includes a record of the pages you visit and a browser identifier, so that if you get in touch we can see how you found us.
| Name | What it does | How long |
|---|---|---|
v2_history_…, v2_session_history_…, v3_first_session_event_… | Records the pages you visit and how you arrived | Kept until cleared |
v2_contact_session_…, v2_user_session_event_… | Recognises your browser between pages | Kept until cleared |
lead-connecter-text-widget-input-values, embedded_iframe_… | Remembers what you have typed and keeps the form working | Kept until cleared |
ghl_geo_country_v1, ghl_form_survey_event_v1 | Sets the country for the phone number field and tracks progress through the form | Until you close the browser |
Other services on our pages
The map on our home page comes from Google Maps, and our pages use fonts from Google Fonts. When these load, Google receives your IP address, and Google Maps may set its own cookies. See how Google uses cookies.
Managing cookies in your browser
You can also block or delete cookies in your browser settings. Blocking necessary cookies may stop parts of the website working. To stop Google Analytics on every website, you can install Google’s opt-out add-on. For more about cookies, visit allaboutcookies.org.
Changes to this policy
We update this policy when the cookies we use change. The date at the top shows when it last changed. Questions? Email info@roofingandinsulation.co.uk.